These are the terms and conditions that are applicable to the services provided by Independent Family Healthcare Limited,(“The Company”) a company registered in England and Wales under company registration number 06652512 whose registered office is situated at 1 Edgehill Chase, Wilmslow, Cheshire, SK9 2DJ.

By accessing the website you agree that you have read these Terms and Conditions, you understand these Terms and Conditions and that you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions you may not use the site or obtain any services.

These Terms and Conditions apply to all of the services provided by the Company and override all previous agreements and representations made between the Company and any individual or entity that deals with the Company.

1.    Bookings

1.1    All appointments must be made in advance through the booking line number of 0113 258 5515.
1.2    All Patients must register with the Company before any booking can be made and must follow the registration process through the website.
1.3    A registration fee is payable before Patients can be registered with the Company and the fee must be paid by credit or debit card or by way of a cheque payment, but registration shall not be effective until such time as a cheque payment represents cleared funds.
1.4    Once a booking has been confirmed then the individual who is to receive treatment or their Parent or Guardian, as the case may be, (“the Patient) will be charged for the proposed treatment except in the following circumstances:
1.4.1    24 hours prior notice of cancellation is given, provided the appointment is rearranged within a 28 day period from the original booking, or;
1.4.2    A Doctor’s note or evidence from another Medical Practitioner that the Patient was unwell or unfit to attend the appointment
1.5    Whilst the Company will do all that it can to ensure that a Medical Practitioner is available to provide the services on the appointment date, the Company shall not be responsible for any losses or expenses incurred as a result of any appointment being cancelled or rearranged by the Company.  The Company shall endeavour to provide at least 3 hours prior notice of any cancellation or alteration of the appointment date,
1.6    All appointments are allocated between a 10 and 20 minute time slot and the Company reserves the right to charge the Patient in the event that the Patient misses the allotted appointment time but the Company shall, wherever possible, attempt to rearrange the appointment for the Patient on the same day, provided always that no rearrangement will be possible on days where the clinic diary is fully booked.
1.7    All Patients shall be required to sign a Consent Form disclaimer in relation to treatment before any treatment is undertaken having considered the same and agreeing to the contents therein.
1.8    A Patient shall be entitled to cancel an appointment in the event that a particular vaccine or medicine that was requested by the Patient at booking is not available and an alternative vaccine or medicine is declined by the Patient.

2.    Treatment

2.1    The Company provides the following treatment services to Patients:
2.1.1    Vaccinations
2.1.2    Private Doctor Consultations
2.1.3    Company Health Scheme including Medical Reports
2.1.4    Allergy Testing
2.1.5    Blood Testing
2.1.6     Nutrition for Children
2.1.7    Health Checks for Infants and Children
2.1.8    General Healthcare Services
   
3.    Prices

3.1    The price payable for each appointment will be notified to the Patient upon making a booking with the Company.
3.2    The price payable is in accordance with the current price list of the Company, as set out on the website, and as varied from time to time without prior notice to Patients.
3.3    All payments must be made prior to any treatment being provided and the Company shall be under no obligation to provide treatment to any Patient who has not paid the charges prior to the appointment for treatment.
3.4    If any follow up treatment is required or a course of treatment is booked then the Company shall notify the Patient of the approximate cost of treatment and the Patient shall be required to pay for all additional treatment prior to such treatment being administered.

4.    Limitation of Liability

4.1    The Company, its directors, contractors and employees exclude all liability and responsibility, so far as possible by law, including, but not limited to, indirect or consequential damages, damages for loss of opportunity or chance, or any damages whatsoever arising from any treatment administered, provision of services by the Company to the Patient or in respect of any reactions, side effects or damage caused by any injections or vaccinations provided.
4.2    The Company does not provide any warranty in respect of the vaccines or medicines used and no liability shall attach to the Company in respect of any defects, whether known or unknown, in any such vaccines and medicines.
4.3    The Company reserves the right to use alternative or replacement medicines and vaccinations in the event that any of the currently used medicines and vaccinations have been discontinued or the Company is no longer able to obtain a supply of the same. 
4.4    The content of the website is for general information purposes only and does not constitute advice. The Company endeavours to provide content that is true and accurate as of the date of writing; however, the Company gives no assurance or warranty regarding the accuracy, timeliness, or applicability of any of the contents.
4.5    Visitors to the website should not act upon the content or information without first seeking appropriate professional advice.
4.6    The website is not intended to be a source for advice. Visitors to the website should always seek the advice of an appropriately qualified professional and the Company assumes no responsibility for information contained on this Web site and disclaims all liability in respect of such information. In addition, none of website’s content will form any part of any contract between us or constitute any type of offer by the Company. Specific disclaimers may apply in addition to certain content or parts of the site.
4.7    The Company cannot guarantee that your use of the site will be free from error and/or uninterrupted.  The Company, its directors, its employees and its representatives exclude all liability and responsibility for any damages (other than liability for death or physical injury arising out of the negligence of the Company or its officers) including, but not limited to, indirect or consequential damages, damages for loss of opportunity or chance, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of, or in connection with, any information on the site or any other Internet sites or the use thereof.
4.8    The Company accepts no responsibility for and excludes all liability in connection with browsing this Web site, use of information or downloading any materials from it, including but not limited to any liability for errors, inaccuracies, omissions, or misleading or defamatory statements. The information at this Web site might include opinions or views which, unless expressly stated otherwise, are not necessarily those of the Company or any associated company or any person in relation to whom they would have any liability or responsibility.
4.9    All content and information on the site might be changed or updated without notice and the Company might also make changes or improvements at any time without notice.
4.10    This Web site is provided “as is” and the Company expressly disclaims any and all warranties, express or implied, to the extent permitted by law, including but not limited to warranties of satisfactory quality, merchantability, or fitness for a particular purpose, with respect to the service or any materials.
4.11    Some of the pages on or in the site include material (including, but not limited to, advertisements) posted by third parties.  Individual users and advertisers are solely responsible for the content of advertising and other material which they submit to familyhealthcare.org.uk and for ensuring that such content complies with all relevant legislation. The Company accepts no responsibility for the content of material posted by third parties, including, without limitation, any error, omission or inaccuracy therein.
4.12    Reference within this site to any specific commercial or non-commercial product, process, or service by trade name, trademark, manufacturer or otherwise does not constitute or imply an endorsement, recommendation, or favoring by the Company. The views and opinions of the authors of content published on the website do not necessarily state or reflect the opinion of the Company and cannot be used for advertising or product endorsement purposes.
4.13    References to books, software, Web sites, or products as “Recommended by” the Company are suggestions and opinions only and do not necessarily constitute or imply an endorsement.
4.14    Links to external, or third party Web sites, are provided solely for visitors' convenience. Links taken to other sites are done so at your own risk and familyhealthcare.org.uk accepts no liability for any linked sites or their content. When you access an external Web site, keep in mind that the Company has no control over its content..
4.15    Any link from this website to an external Web site does not imply or mean that the Company endorses or accepts any responsibility for the content or the use of such Web site and the Company does not give any representation regarding the quality, safety, suitability, or reliability of any external Web sites or any of the content or materials contained in them. It is important for users to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items.
4.16    When visiting external Web sites, users should review those Websites' privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.
4.17    Whilst effort has been taken to ensure that the pages of the site are free from viruses the Company gives no warranties that they are indeed free from viruses and users are responsible for ensuring that they have installed adequate virus checking software
4.18    The Company excludes all liability and responsibility (other than liability for death or physical injury arising out of the negligence of the Company or its officers) for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment or other material transmitted with or as part of:
a) the pages on the site or any other Internet sites;
b) any material downloaded from the site or any other Internet sites; or
c)  any publication.
4.19    The Company seeks to ensure that all content and information published at this Web site is current and accurate. The information on the website does not in any way constitute legal or professional advice and the Company cannot be held liable for actions arising from its use. In addition, the Company cannot be held responsible for the contents of any externally linked pages.
4.20    Each Medical Practitioner is a member of the requisite medical body that governs that practitioner’s field of practice.

5.    Copyright

5.1    The Company owns the copyright in the selection and arrangement of the content of this web site, as well as in the content original to it.
5.2    No unauthorised copying of any part of this web site is permitted. However, the Company authorises you to make print copies of, or download documents or pages published by the Company on this web site for your own personal, non-commercial use only, provided that any copy of these documents that you make retains all copyright and other proprietary notices, and any disclaimer contained thereon. You may not offer for sale or distribute over any medium, any part of this web site or any of its content.
5.3    Except for the limited permission authorising you to print copies of or download material on this site, nothing on this web site should be construed as granting any other right or licence under any copyright or trade mark of the Company or any third party.

6.    Law and Jurisdiction

All matters relating to these Terms and Conditions between the Company, the Patient and any third party shall be exclusively governed by and interpreted in accordance with the Laws of England and Wales and any disputes arising shall be subject to the exclusive jurisdiction of the English Courts.  Each Patient acknowledges that the Company would not permit the Patient to register as a Patient if the terms of this clause were not valid, binding and enforceable.

7.    Record Keeping and Privacy

7.1    The Company shall record all information relating to the Patient and the treatment received, including, the Patient’s full name, date of birth and address (together with that of the Patient’s Parent or Guardian), the dates upon which treatment was received and the type of treatment received.  The Company shall also update the Patient’s Red Book with all necessary information regarding treatment received.
7.2    The Company shall keep all information relating to a Patient confidential and shall not disclose the same without the express written consent of the Patient or the Patient’s Parent or Guardian, as the case may be, or unless ordered to do so by a Court or Tribunal or other Judicial Body.
7.3    All complaints must be dealt with in accordance with the Complaints Process as outlined on the Website.