We work towards providing the best service we can and appreciate hearing from our satisfied patients. However, we understand that there may be occasions when the service does not reach the desired standard. In such a situation, we have a complaints procedure.

Should you wish to raise concerns about your medical care within our clinic, in the first instance, please ask the Clinic Manager or his/her deputy and they will do their best to correct the situation or offer an explanation.

Problems of a more serious nature should be directed to the Managing Director, Sarah Grantham by writing to her at:

Independent Family Healthcare Ltd, 1 Edgehill Chase, Wilmslow, Cheshire.  SK9 2DJ.

All Written Complaints must have:

• Written Acknowledgement within 2 working days of receipt
• A full response made within 20 working days of receipt of the complaint, or where the investigation is still in progress, a letter explaining the reason for the delay is sent to the complainant and a full response made within 5 days of a conclusion being reached.
• Written updates confirming the stages of investigation and action taken

Patient Satisfaction

With our commitment to make your time with us as relaxed, informative and as stress-free as possible, we are continually striving to improve our standards and to provide an ever-improving service.

With that in mind, we ask you to help by completing a patient questionnaire regarding the care you have received at Independent Family Healthcare Ltd.

Your ratings and comments will be treated in the strictest confidence and will assist us in our efforts to improve our delivery of service.

Please print out, fill out and return a Patient Satisfaction Survey.

Alternatively, next time you're at the Clinic, pick up a printed copy and hand the completed questionnaire in at Reception.